After the sale
Customer service
Customer service is the main goal. You should be able to reach the same office that sold the policy when something happens.
What you can expect
- A no-obligation quote and a plain-English review of what is covered
- Help comparing more than one company, including Progressive
- Someone local to call when you have a claim, a new car, or a question about a bill
- An office on U.S. 378 — you can stop in during posted hours
If you have a claim, call the office first when you can. We will help you report it to the carrier and keep up with what happens next. After hours, use the claims number on your policy declarations page.
Office hours
Monday9:00 AM – 5:00 PM
Tuesday9:00 AM – 5:00 PM
Wednesday9:00 AM – 12:00 PM
Thursday9:00 AM – 5:00 PM
Friday9:00 AM – 5:00 PM
WeekendClosed
Saving on auto coverage
If you are ready to talk about car insurance, these details matter:
- Has your life situation changed recently? A move, marriage, birthday, or similar change can affect the rate.
- Is the car getting older? You may not need the same physical-damage coverage on an older vehicle. Raising a deductible can lower the premium.
- Do you have a motorcycle, boat, RV, or other vehicle? Bundling with the same company can save money.
Pay a Progressive bill
Current Progressive customers can pay online here. If the payment box does not load, call the office and we will help.